Services & T&C

• Vast breakfast buffet
• Half board with varied 4-course menus and salad buffet
• Sleeping in no-smoking rooms
• Flat-screen TV with satellite programmes
• Cosy furnishing in all rooms
• W-LAN internet (fee: 2.50 € per day)
• Heated outdoor pool
• Heated jacuzzi
• Quiet sun lawn
• Free sun loungers and parasols
• Sun terrace
• 10 % reduction on the entry ticket to the Thermal Baths Merano
• Car park

• The rates are per person and day inclusive of all taxes and fees (except for the Visitor's Tax, see below), and free use of all stated inclusive services
• Payment methods: we accept cash, cheque, EC card and credit cards. For stays of 7 nights or more we grant a reduction of 1.5% on the room rate for cash payments!
• On the day of arrival the rooms are ready by 2 p.m.; please consider this when planning your arrival. On the day of departure the rooms have to be vacated by 10 a.m.
• Cancellation: In case of cancellation within 30 days prior to arrival we charge a fee of 30% of the total booking arrangement. In case of short-notice cancellation within 7 days prior to arrival we charge the entire booked arrangement rate. In case of late arrival or early departure the entire period booked will be charged. Upon request we grant special cancellation conditions for groups from 8 persons.
• A surcharge of 10% per person and day applies for bookings of less than 3 nights.
• Children's reductions: up to 2 years free (when staying in the same bed as the parents or if you bring your own cot); up to 5 years in the parent's room -70%, up to 10 years -50%, up to 14 years -30%, from 15 years -20 %
• Single use of a double room: only upon request; surcharge depends on the season!
• We love dogs! However, we want to guarantee fully hygienic conditions for our guests and therefore have to ask you to arrive without a dog.
• Please note that smoking is forbidden in all rooms of the hotel.

From 1st of January 2014 a Visitor's Tax has been introduced in South Tyrol.

The income from the Visitor's Tax is used for the maintenance and improvement of infrastructures and services, and for the organisation of cultural and sports events. The Village Tax is charged per guest and night and has to be paid on-site. The amount depends on the hotel category. For Hotel Alpenhof the Visitor's Tax amounts to 1.60 Euro per person and day. Children and teens under age 14 do not have to pay this tax.

The Visitor's Tax is due upon departure and will be stated separately on the bill.

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